Resume

Education

University of North Carolina at Charlotte, Charlotte, NC

Bachelor of Arts in Computer Science, Information Technology (Aug. 2023 – May 2025)

Pitt Community College, Greenville, NC

Associate’s in Arts (Aug. 2020 – May 2022)

Technical Support Agent (May 2022 – Oct 2024)
Jeppesen, a Boeing Company, Remote

Managed and resolved 100+ technical support tickets and calls per week for pilots using Salesforce.
Mastered Garmin, Honeywell, and Avidyne avionics applications, resolving pilot database issues accurately.
Created custom visualizations and dashboards using Salesforce.
Supported JDM, Foreflight, Mobile FliteDeck, Windows, and iOS applications.

Technology Support Specialist (Feb 2022 – May 2022)
IXL Learning, Raleigh, NC

Communicated with managers to set up office computers.
Provided membership and technical support via Salesforce.
Managed customer accounts and resolved 20+ tickets per day to improve engagement.
Analyzed marketing materials and customer needs, optimizing website messaging and email templates.

Samsung Experience Expert (Jan 2021 – Feb 2022)
Best Buy, Greenville, NC

Provided technical support and sales for Samsung devices and managed remote resolutions.
Generated tickets for 80+ products daily, facilitating efficient resolution of technical issues.
Troubleshot and repaired 20+ devices per week, ensuring customer satisfaction and loyalty.
Trained 25 new team members, fostering a skilled and cohesive workforce.
Analyzed weekly Power BI reports to optimize sales performance.

Photography Portfolio Website | HTML, JavaScript, CSS (Dec 2023 – Present)

Designed and developed a portfolio website showcasing professional wrestling photography.
Built responsive photo galleries using HTML and CSS to ensure the images displayed well across devices.
Leveraged JavaScript to add interactive elements, such as image sliders and hover effects, creating a dynamic user experience.
Focused on clean, organized code for easy modifications.

UNCC Website Adobe XD Redesign | Adobe XD, Human-Centered Design (Aug 2023 – Dec 2023)

Conducted mock and real interviews to gather user insights and develop detailed personas that represent a range of user groups.
Followed a structured design process, creating prototype wireframes to visualize enhancements in user interface and functionality.
Applied user-centered design principles to improve usability, streamline navigation, and boost website accessibility.
Documented each phase of the design process, including research insights, design iterations, and final outcomes, as a resource for future evaluation and improvement.

Software: Salesforce, TeamViewer, Microsoft Office, Google Workspace, Command Line, Slack

Languages: Java, Python, JavaScript, HTML/CSS

Operating Systems: Linux, Windows, MacOS, Android, iOS